Terms of Service

Last Updated: 23rd Feb, 2026

Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the Protrain Institute website (the "Service") operated by Protrain Institute ("us," "we," or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Service.

2. Use License

2.1 Permission to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use our website for personal or commercial purposes related to training services
• View and download content from our website for your personal, non-commercial use
• Book training sessions through our online booking system

2.2 Restrictions

You may not:

• Modify or copy the materials on our website
• Use the materials for any commercial purpose without our written consent
• Attempt to decompile or reverse engineer any software contained on our website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Use our website in any way that violates applicable laws or regulations
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems (bots, scrapers) to access the Service without permission

3. User Accounts

3.1 Account Creation

If you create an account on our Service, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring that your account information is accurate and up-to-date
• Notifying us immediately of any unauthorized use of your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

• Violation of these Terms of Service
• Fraudulent, abusive, or illegal activity
• Failure to pay any fees owed (if applicable)
• Any other reason we deem necessary to protect our Service or users

4. Training Programs and Services

4.1 Program Availability

• We reserve the right to modify, suspend, or discontinue any training program at any time
• Program schedules, content, and pricing are subject to change without notice
• We do not guarantee that all programs will be available at all times

4.2 Booking and Cancellation

• Booking: When you book a training session, you agree to provide accurate and complete information
• Cancellation: Cancellation policies vary by program. Please review specific cancellation terms when booking
• Refunds: Refund policies are program-specific and will be communicated at the time of booking
• Rescheduling: Rescheduling requests are subject to availability and program-specific policies

4.3 Program Content

• Training program content, materials, and resources are proprietary to Protrain Institute
• You may not reproduce, distribute, or share training materials without our written permission
• We reserve the right to update program content at any time

5. Intellectual Property Rights

5.1 Ownership

All content on our website, including but not limited to:

• Text, graphics, logos, images
• Training materials and resources
• Software and code
• Website design and layout

is the property of Protrain Institute or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

5.2 User Content

If you submit content to our Service (e.g., testimonials, feedback, comments), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.

6. User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any laws
• Post or transmit any content that is:
  • Defamatory, abusive, harassing, or threatening
  • Obscene, pornographic, or offensive
  • Infringing on intellectual property rights
  • False or misleading
  • Spam or unsolicited commercial communications
• Impersonate any person or entity or falsely state your affiliation with any person or entity
• Interfere with or disrupt the Service or servers connected to the Service
• Introduce viruses, malware, or other harmful code
• Attempt to gain unauthorized access to any part of the Service

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
• UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SERVICE

We do not warrant that the Service will meet your requirements or that the operation of the Service will be uninterrupted or error-free.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROTRAIN INSTITUTE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• BUSINESS INTERRUPTION
• PERSONAL INJURY OR PROPERTY DAMAGE

ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE).

Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

9. Indemnification

You agree to indemnify, defend, and hold harmless Protrain Institute and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

10. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Protrain Institute. We have no control over and assume no responsibility for:

• The content, privacy policies, or practices of any third-party sites or services
• Any damages or losses caused by your use of third-party sites or services

We encourage you to read the terms and conditions and privacy policies of any third-party sites you visit.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (if applicable)

Your continued use of the Service after such changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms of Service
• Request by law enforcement or government agencies
• Discontinuation or material modification of the Service
• Unexpected technical or security issues

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through:

• Negotiation: Parties agree to attempt to resolve disputes through good faith negotiation
• Mediation: If negotiation fails, disputes shall be submitted to mediation before a mutually agreed mediator
• Arbitration: If mediation fails, disputes shall be resolved through binding arbitration in accordance with [Arbitration Rules]
• Jurisdiction: Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of [Your Jurisdiction]

15. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Protrain Institute regarding your use of the Service and supersede all prior agreements and understandings.

17. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Protrain Institute

• Email: info@protraininstitute.org
• Phone: +254 700 019 192
• Website: protraininstitute.org

19. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.

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These Terms of Service are effective as of the date stated above and will remain in effect except with respect to any changes in their provisions in the future, which will be in effect immediately after being posted on this page.